ITS Service Desk Lead

ITS Service Desk Lead

Deadline: 
Monday, August 5, 2019

This position will be managing the service desk staff and will be the liaison between ITS system/network admin and Director of ITS. Troubleshooting escalated technical issues & preforming inventory of hardware and software required by internal customers. Service desk vendor & ticketing system management. Working with 3rd party vendors in relation to ongoing project & issues. Research information pertaining to the integration of computer hardware and software for the Avid Editing environment.